Case Study · Georgios

    Building a full-stack marketing engine for an Essex trades business, generating a consistent monthly pipeline of qualified leads.

    Refrakt manages the entire marketing operation for Georgios, social media, SEO, Google Ads, email marketing, lead automation and CRM follow-up sequences, turning a family-run boiler, electrical and AC business in Essex into a consistently generating pipeline machine producing a steady flow of qualified leads every month.

    Georgios engineer at the back of a branded service van with toolbox in hand.

    Client

    Georgios

    Sector

    Boilers, Electrical & AC, Essex

    Engagement

    Full-Stack Marketing Management, Ongoing

    Website

    georgios.co.uk

    Executive Summary

    A trusted local trades business, scaled into a predictable pipeline machine.

    Georgios came to Refrakt as a well-regarded, family-owned trades business covering boilers, electrical and air conditioning across Essex, with strong engineers, strong reviews, and a word-of-mouth reputation that had taken them far. What they needed was a marketing infrastructure capable of scaling that reputation into a predictable, measurable pipeline.

    Refrakt took ownership of the entire marketing function. We built and now run their social media presence, manage their local SEO, run their Google Ads campaigns, handle email marketing, and built the full lead automation and CRM follow-up system from scratch. Every enquiry that comes in is captured, attributed, nurtured and followed up automatically, nothing falls through the cracks.

    The result is a business generating a consistent monthly pipeline of qualified leads from a fully joined-up marketing operation, with zero manual intervention required between lead capture and the first human conversation.

    Consistent

    Monthly pipeline generated

    Top

    Google Maps local pack rankings

    Multi

    Channels dominating, Maps, Search & AI

    Full

    Lead follow-up automated

    Georgios branded service van on a residential driveway.Georgios van parked on an Essex street.

    What We Deliver

    A fully managed marketing function, every channel feeding one attributed pipeline.

    01

    Competitive audit & full-funnel strategy

    Before executing anything, our consultancy team mapped the competitive landscape across Essex for boiler installation, electrical services and AC, analysing how direct competitors were performing across search, paid and social. We identified the gaps, the opportunities, and the channel mix that would generate the fastest and most cost-effective pipeline for Georgios. Every channel we run is there for a reason.

    02

    Local SEO management

    We manage Georgios' local SEO on an ongoing basis, service page optimisation, local area targeting across Essex, Google Business Profile management, and technical SEO maintenance. The site is structured to rank for high-intent commercial searches: boiler installation, boiler repair, electrical services and air conditioning across Southend-on-Sea, Essex and the surrounding areas.

    03

    Google Ads management

    We plan, build and actively manage Google Ads campaigns across all three service lines, boilers, electrical and AC. Campaigns are structured for maximum local intent capture, with ad copy, landing page alignment and bid strategy all managed to minimise cost-per-lead and maximise qualified enquiry volume.

    04

    Social media management

    Full management of Georgios' social media presence, content creation, posting cadence, platform strategy and community engagement. Content is built around trust, social proof and service visibility, reinforcing the brand's reputation with an audience that is actively looking for a reliable local tradesperson.

    05

    Email marketing

    Monthly email marketing managed end-to-end, from list segmentation and campaign strategy through to copywriting, design and send. Emails are used to reactivate past customers, push seasonal services (boiler servicing ahead of winter, AC maintenance ahead of summer) and keep Georgios front of mind with a warm audience.

    06

    Lead automation & CRM follow-up sequences

    Every lead generated across every channel, Google Ads, organic search, social, email, feeds into a centralised automation system built by Refrakt. Enquiries are captured, tagged by source and service type, and entered into automated follow-up sequences immediately. No manual sorting, no missed leads, no delays. The sales team receives qualified, nurtured prospects, the system handles everything in between.

    07

    Full attribution & monthly reporting

    Every channel tracked back to pipeline value. The client has full visibility over cost-per-lead by channel, enquiry volume by service line, and which campaigns are generating the most qualified revenue. Marketing budget moves on data, not instinct.

    Results

    Top of Maps, page one of Google, and surfacing in AI search, simultaneously.

    Pipeline

    Consistent monthly pipeline

    A steady, predictable flow of qualified monthly pipeline generated across boiler, electrical and AC service lines, produced by a fully managed, fully integrated marketing operation.

    Google Maps

    Top of the local pack

    Georgios ranks at the top of the Google Maps local pack for high-intent Essex search terms, boiler installation, boiler repair, electrical services and air conditioning, appearing before paid ads and organic results for the searches that matter most.

    Organic search

    Page one Google rankings

    Ranking on page one for competitive local commercial terms across all three service lines, boiler installation Essex, boiler repair Southend, electrician Essex and AC installation Essex, capturing high-intent traffic without paying for every click.

    AI search

    Cited by ChatGPT, Perplexity & Google AI

    Georgios is now named and recommended inside AI-generated answers for 'boiler installation Essex', 'boiler repair Southend', 'emergency electrician Essex' and 'air conditioning installation Essex', capturing the growing share of buyers who ask an LLM before they ever open Google Maps.

    Automation

    Fully automated lead follow-up

    Zero manual intervention between first enquiry and first conversation. Every lead is captured, tagged and nurtured automatically from the moment it enters the system.

    Operations

    Full marketing function, outsourced

    Georgios' entire marketing operation run by Refrakt, freeing the business to focus on engineering and delivery, while the pipeline builds itself.

    Running a trades business that relies on word of mouth and wants to change that?

    We build and manage full-stack marketing systems for trades businesses that generate consistent, measurable pipeline.

    If you want a marketing function that runs itself and feeds a predictable pipeline every month, book a discovery call.